FAQs and Inquiries
- About the “Grateful Yesterdays Tour 2026”
- “Grateful Yesterdays Tour 2026” アジア公演 について
- Notice regarding expected delivery date of membership card
- About joining
- コースについて
- 会費のお支払いについて
- About logging in
- 登録情報の変更について
- キャリア・機種変更について
- 継続について
- 退会について
- About the membership card
- About the newsletter
- 各種メールについて
- About the app
- サイトの利用・コンテンツについて
- others
About the “Grateful Yesterdays Tour 2026”
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Q.
[one room Members Pre-sale] How to check application status and lottery results
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Q.
How to change from the "silver key" 330 yen course to the 550 yen course
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Q.
Ticket reception/electronic ticket inquiries
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Q.
Regarding online pre-sale of tour merchandise
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Q.
Tour merchandise sales at venues and pickup service
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Q.
Access to each venue, parking, shuttle buses, etc.
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Q.
Customers using wheelchair spaces
“Grateful Yesterdays Tour 2026” アジア公演 について
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Q.
By when do I need to join to be eligible to apply for priority registration for one room members?
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Q.
Inquiries regarding reception and electronic tickets
Notice regarding expected delivery date of membership card
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Q.
What is "one room"?
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Q.
Please tell me how to become a member.
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Q.
I made a payment but haven't received my membership number by email.
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Q.
Can I view the site content without paying a membership fee?
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Q.
Can I join using something other than a smartphone?
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Q.
Can I register using a name other than my real name?
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Q.
Is it okay for one person to register multiple accounts?
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Q.
My family member is already a member, but is it possible to register again at the same address?
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Q.
Can minors who don't own a smartphone register?
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Q.
Can I join even if I live overseas (outside of Japan)?
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Q.
I have an id ARTIST ID (=Plus member ID), but I cannot register as an overseas member.
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Q.
Are there any email addresses that cannot be used for registration?
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Q.
How long does it take to become a member?
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Q.
At what stage is my membership registration complete?
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Q.
It says "You are provisionally registered," and I cannot proceed with the membership registration process.
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Q.
Is there an expiration date for membership?
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Q.
Please explain the difference between Gold Key (annual plan) and Silver Key (monthly plan).
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Q.
I would like to change from Silver Key (monthly plan) to Gold Key (annual plan).
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Q.
Can I subscribe to both Gold Key (annual plan) and Silver Key (monthly plan)?
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Q.
【silver key(月額)】330円コースから550円コースへ変更したいです。
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Q.
[Gold Key] How to pay the annual fee
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Q.
[Gold Key] Convenience store payment: I don't know how to pay
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Q.
[Gold Key] Convenience store payment: The payment deadline has passed
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Q.
[gold key] Credit card payment: Confirmation and cancellation of automatic renewal
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Q.
[Gold Key] Can I check or change the credit card information I registered?
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Q.
[Gold Key] I received an email from my credit card company informing me of the membership fee withdrawal at the beginning of the month my membership expires.
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Q.
【silver key】How to pay your monthly membership fee
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Q.
[silver key] Can I change the payment method?
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Q.
[Silver Key] For those planning to switch to ahamo / irumo / povo / LINEMO
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Q.
[silver key] Can I check or change the credit card information I registered?
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Q.
I get an error when registering my credit card
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Q.
If I pay by credit card, how will it appear on my statement?
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Q.
If I pay using a carrier, how will it be shown on my statement?
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Q.
I registered the wrong name and date of birth in my membership information.
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Q.
My last name has changed, what should I do?
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Q.
My address, phone number, and email address have changed.
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Q.
Can I change my registered country?
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Q.
Can I change the delivery address from [overseas] to [within Japan]?
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Q.
When I try to change my email address, I get the message "Already in use"
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Q.
Please tell me how to continue the procedure.
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Q.
Can I continue the renewal procedure even after the expiration date has passed?
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Q.
I haven't received the renewal benefits
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Q.
The initials on my membership card are printed incorrectly
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Q.
Can I have my membership card reissued?
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Q.
My membership card has become dirty (care tips and precautions)
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Q.
I haven't received the newsletter
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Q.
I can't view the digital newsletter.
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Q.
The newsletter I received was damaged or defective. Can I exchange it?
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Q.
"Not registered" appears on my back number app page
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Q.
I can't log in to back number app
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Q.
About push notification settings for back number app
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Q.
back number app won't open.