Regarding changes to registration information

I can't change my email address because the message "It's already in use" appears.

◆If "Already in use" is displayed

The email address you wish to register already has an "id ARTIST ID (=Plus member ID)".

The "id ARTIST ID (=Plus member ID)" is issued in conjunction with your email address.

If the above message appears, you cannot make changes unless you delete "id ARTIST ID (=Plus member ID)".

If your acquired ID is not linked to any paid services (e.g., fan club) or winning ticket information, you can delete it yourself.

Please refer to the help page below.

​I have obtained multiple Plus member IDs.

​How do I delete my Plus member ID?


◆Other error cases

Please include the following information when contacting us: [Operating procedure, input details, and any error messages displayed].

Other questions regarding "Changing registration information"

• Q.
  Can I change my registered email address?
• Q.
  Can I change my registered address?
• Q.
  Can I change my registered country information?
• Q.
  Can I change my registered phone number?
• Q.
  I made a mistake when registering my date of birth and gender.
• Q.
  What should I do if my last name changes?
• Q.
  Can I change my registered nickname?

back