[Gold Key (Annual Plan)] Regarding Renewal

Please tell me why my subscription was canceled even though it was supposed to automatically renew.

For Gold Key (annual plan), your contract will be renewed annually after you join.

When your membership expires, renewing it (i.e., paying the annual membership fee) will extend it for one year.

<Caution>
If any of the following apply to you, your membership will be automatically terminated upon expiration.

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● For those who pay by automatic recurring credit card payment

Your membership will be renewed based on the credit card payment method registered on the 20th of the membership expiration date.

However, automatic renewal will not occur in the following cases:

- If you have stopped automatic renewal yourself from My Page

- If payment is not possible due to a credit card authorization error.

Please check the card's expiration date, credit limit, and whether it has been suspended due to fraudulent use or other reasons.

* Rechargeable cards (debit/prepaid/bundle) are not guaranteed to work.

We are unable to investigate or provide detailed information regarding the reasons at this office.

Please contact your credit card company to inquire about the transaction.

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● For those paying at a convenience store

If you selected "convenience store payment" when joining or when renewing your membership for the previous year, payment will be processed each time.

* Payment via convenience store does not automatically renew.

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<About Membership Status>

You can renew your membership within one month of its expiration date.

* While you will not be able to view member-only content, you can still log in to continue your membership.

»Learn more here

If more than one month has passed since your membership expired, you will need to register as a new member.

Please note that your membership number, enrollment date, and membership duration will be reset.

* We are unable to continue your subscription for any reason.

Other questions regarding "Continuing the [Gold Key (Annual Plan)]"

• Q.
  Please tell me how to renew my subscription.
• Q.
  Can you confirm if the renewal process has been completed?
• Q.
  Can I renew my membership even after the expiration date has passed?
• Q.
  Can I change my payment method for recurring subscriptions?
• Q.
  What does "automatic renewal" mean?
• Q.
  Can you check if automatic renewal has been set up?
• Q.
  Can I stop the automatic renewal?
• Q.
  Can you check if automatic renewal has been stopped?
• Q.
  I stopped the automatic renewal once, but can I restart it?
• Q.
  Can I change the automatic renewal setting from "do not renew" to "renew"?
• Q.
  I received an email from my credit card company one month before my membership expired, informing me that my membership fee would be deducted.

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