[Gold Key (Annual Plan)] Regarding Renewal
- Can you check if automatic renewal has been set up?
For those who have enabled "automatic credit card recurring payment," we will send you an email notification on the 1st of the month in which your membership expires.
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Subject: [one room] Notice regarding renewal procedure
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After logging in, when you access your My Page, it will display "[Automatic Renewal: Continuing]".
If automatic renewal is disabled, it will display as "[Automatic renewal: Do not renew]".
* Please access this page using a web browser (Safari/Chrome).
*The following environments are not guaranteed to work.
・Yahoo! JAPAN app
Google app
Samsung Internet Browser on Android and Galaxy devices
- Browsing websites via various social media apps such as X (formerly Twitter), Instagram, and LINE.
Other questions regarding "Continuing the [Gold Key (Annual Plan)]"
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Q.
Please tell me how to renew my subscription.
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Q.
Can you confirm if the renewal process has been completed?
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Can I renew my membership even after the expiration date has passed?
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Q.
Can I change my payment method for recurring subscriptions?
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Q.
What does "automatic renewal" mean?
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Can I stop the automatic renewal?
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Q.
Can you check if automatic renewal has been stopped?
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Q.
I stopped the automatic renewal once, but can I restart it?
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Q.
Can I change the automatic renewal setting from "do not renew" to "renew"?
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Q.
Please tell me why my subscription was canceled even though it was supposed to automatically renew.
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Q.
I received an email from my credit card company one month before my membership expired, informing me that my membership fee would be deducted.
If the above does not resolve your issue, please contact us using the form below.
Contact us regarding opinions, requests, violations, etc. *We do not provide individual responses.