[Gold Key (Annual Plan)] Regarding Renewal
- What does "automatic renewal" mean?
Gold Key (annual plan) members who have completed the procedure using "credit card payment" are eligible for [automatic renewal *].
<Patterns where automatic renewal applies>
- If you paid by credit card when you registered
- If you choose "credit card payment" when renewing your subscription (this will be reflected from the following year)
Unless you manually cancel the subscription through your My Page or if payment becomes impossible, your subscription will automatically renew annually using your registered credit card.
*If you select "Convenience Store Payment," it will be a "One-Time Renewal" and will not be eligible for "Automatic Renewal."
*Even if you joined or renewed your membership using "credit card payment," if you cancel your membership, it will switch to "on-demand renewal."
Other questions regarding "Continuing the [Gold Key (Annual Plan)]"
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Q.
Please tell me how to renew my subscription.
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Q.
Can you confirm if the renewal process has been completed?
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Q.
Can I renew my membership even after the expiration date has passed?
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Q.
Can I change my payment method for recurring subscriptions?
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Q.
Can you check if automatic renewal has been set up?
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Q.
Can I stop the automatic renewal?
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Q.
Can you check if automatic renewal has been stopped?
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Q.
I stopped the automatic renewal once, but can I restart it?
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Q.
Can I change the automatic renewal setting from "do not renew" to "renew"?
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Q.
Please tell me why my subscription was canceled even though it was supposed to automatically renew.
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Q.
I received an email from my credit card company one month before my membership expired, informing me that my membership fee would be deducted.
If the above does not resolve your issue, please contact us using the form below.
Contact us regarding opinions, requests, violations, etc. *We do not provide individual responses.