About logging in

I forgot my login ID and password

If you don't know your login ID

In the [Login ID] field, please enter one of the following: "one room membership number (6-digit half-width numbers)", "registered email address", or "Plus member ID".
If you have forgotten your membership number, you can log in by entering your registered email address (or Plus member ID) in the [Login ID] field.

*You can also find your membership number on your membership card (key-shaped keychain) or on the address label of items sent from one room.

*Membership numbers are issued only to Gold Key (annual) members after the membership application process is completed.
*Silver Key (monthly) members do not have a membership number. Please log in using your registered email address (or Plus member ID).

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If you don't know your password

If you have forgotten your login password, please reset it on the page below.
https://plusmember.jp/login/forgot.php?idlink=backnumberfc
*When resetting, you will need to verify your registered email address and date of birth.

If you are unable to reset your password because your registered email address is currently unavailable,

Please include the following information in the "Inquiry Details" field and contact us via the inquiry form.

• Forgot your membership number or password?
【full name】
【date of birth】
[Registered phone number]
[Registered email address]

*Please note that we will not be able to investigate if there are any deficiencies in the information you submit.

Other questions about logging in

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