About logging in

How can I check my current subscription status for Silver Key (monthly plan)?

If you are registered for [Silver Key (monthly plan)], please check the following:

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◆If your registration is valid

Billing continues via one of the following methods: credit card payment, mobile carrier payment, or in-app purchase.

Please check your statement to see if the payment has been debited.

* If you register online, you will be charged ¥550 (tax included).

*If you join through back number app, a 120 yen in-app charge processing fee will be added, resulting in a total charge of 670 yen (tax included).

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◆[WEB Registration] Credit Card Payment

Your billing statement will show "one room back number".

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◆[WEB Registration] Mobile Carrier Payment

Please check your mobile carrier's website.

<For those using docomo>
https://smt.docomo.ne.jp/
- Log in to d menu
・Proceed to My Menu
- Select "Recurring Billing List" from "Recurring Billing List/Usage History".

<For au users>
https://id.auone.jp/
- Access the au ID member information site.
Tap the [MENU] icon in the upper right corner of the screen.
* If accessing from a computer screen, click [au Easy Payment] on the right side of the screen.
- Tap [Registered Services] in the "au Easy Payment" section.

<For SoftBank users>
https://www.softbank.jp/mobile/support/
Log in to My SoftBank
Tap "Pay Together" at the top of the screen.
* If you are using your contracted smartphone, you can log in automatically by turning off Wi-Fi.
Tap "Registered Services"

If you are unsure how to operate or check your device, please contact your mobile carrier.

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◆In the case of in-app purchases

Please follow the steps below to verify.

<For iPhone (App Store payment)>

Open Settings > Apps.

Tap your name.

Tap "Subscriptions".

»Apple Support is here

<For Android (Google Play payment)>

Open the "Google Play app".

Tap the profile icon in the upper right corner.

Tap [Payments and Subscriptions] > [Subscriptions].

»Google Play Help is here

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Other questions about logging in

• Q.
  【Gold Key (Annual Plan)】How can I check my current registration status?
• Q.
  I've forgotten my membership number.
• Q.
  I forgot my password.
• Q.
  I can't log in.
• Q.
  I can't log in because I changed my email address.

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