Regarding various emails

I'm not receiving emails from the fan club.

In some cases, issues with undelivered emails cannot be resolved solely through this contact point.

Please check the following:

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◆Blocked due to domain-specific receiving settings

Please configure your email settings to receive emails from the domains 【plusmember.jp】 and 【oneroom.info】.

For instructions on how to check and configure your email address, please contact your email provider (your mobile carrier/shop).

<For those using mobile carrier email addresses>

Mobile carriers have set their spam filtering levels to a high level by default, which has resulted in a very high number of cases where emails are not delivered.

Even if you are unaware of any spam filtering measures you may have taken, please be sure to check and adjust your settings.

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◆For those using a docomo email address

For instructions on how to check emails that have been flagged as spam, please refer to the docomo website below.

»For those using the standard mail app on their iPhone

»For users of the Docomo Mail app on Android™ smartphones

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◆For those using an au email address (ezweb.ne.jp/au.com)

If you have set "Spoofing Prevention" to "High," your emails may be blocked.

Please set it to "Medium" or lower, or disable the setting altogether.

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◆For those using a SoftBank email address (softbank.ne.jp/i.softbank.jp)

If your spam filter is set to "Strong," emails may be blocked.

Please set it to "Standard" or "OFF".

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◆For those using an iCloud address

Due to the iCloud Mail system status, emails may be delayed or may not be delivered at all.

Please also check your spam folder to see if the email has been filtered there.

* We do not recommend registering or using this site.

* When using an iCloud address, please also register an additional free email address such as Gmail or Yahoo.

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◆For those using free email addresses (Gmail/Yahoo) or PC email addresses

It may have been automatically sorted into your "Spam folder" or "Promotions tab".

Please be sure to check places other than your inbox.

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◆ Check if the storage capacity is exceeded.

You may be unable to receive emails if your mailbox or your smartphone's storage capacity is exceeded.

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◆The email address contains a string of characters that is restricted from being used.

Examples: consecutive dots (.....), consecutive symbols (_-_), a dot or symbol immediately before an at sign (.@), a symbol at the beginning (-abc), etc.

Email addresses like the ones listed below are generally not permitted because they do not comply with the globally recognized internet communication standard, RFC (Request for Comments).

<Email addresses that do not comply with RFC standards>
1. If the symbol contains any symbol other than "-", "_", ".", "+", "?", or "/"

2. When two or more symbols are used consecutively.

3. When symbols are used at the beginning and end (immediately before @)

4. If the part before the @ is 64 characters or longer.

5. If the entire email address is 256 characters or longer.

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◆Other

Please change your settings to allow receiving emails from PCs and emails containing URLs.

- If you send a blank email instead of manually entering the address, please ensure that your automatic signature or other identifying information is not included in the body or subject line before sending.

Depending on the email client or application you are using, related emails may be displayed together as a "thread."

Please check if your email application's receiving settings are configured correctly.

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◆For iPhone users

There are two types of email sending and receiving apps: "Mail (the standard email app)" and "Messages (MMS email)".

Due to iPhone specifications, you may not be able to receive emails properly when using the "Messages (MMS)" function.

Please use "Mail (the standard mail app)".

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As a general rule, we cannot resend emails. Thank you for your understanding.

Other questions regarding "various types of emails"

• Q.
  I haven't received any emails or newsletters regarding the procedure.
• Q.
  I made a payment but haven't received my membership number by email.
• Q.
  I contacted them but haven't received a reply

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