others

I contacted them but haven't received a reply

Depending on the nature of your inquiry, it may take up to a week to respond, or we may be unable to respond at all.

Additionally, if we lack sufficient information, the investigation may take some time.

Please include as much detail as possible when you contact us.

Once you submit your inquiry through the contact form, a confirmation email will be automatically sent immediately to the email address you provided.

If you have not received a confirmation email, it is highly likely that there is an error in the email address you entered or that it is being blocked by your email settings, and we will not be able to send you a response from customer support.

Please change your email address settings or contact us again using a different email address.

Additionally, if you are using an Apple email address such as iCloud Mail, you may not receive a reply to your inquiry.

We recommend entering a different email address in the "Contactable Email Address" field.

For more details, please see "Q. I am not receiving emails or newsletters regarding the procedure."​

Please note that we will not be able to answer or respond to inquiries regarding the following topics.

- Inquiries other than those related to the fan club

- Inquiries regarding advance ticket sales, ticket issuance, seating, etc. for the live concert

• Inquiries regarding the artist's activities and private life, etc.

- Information that has not been announced on the official website or official social media accounts

Other questions about "Other"

• Q.
  アーティストの最新情報・スケジュールを教えてください。
• Q.
  Regarding resale of live tickets
• Q.
  Regarding the purchase of member-only goods
• Q.
  Contact information for merchandise inquiries
• Q.
  Address for sending fan letters and gifts

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