Regarding withdrawal

How do I cancel my Gold Key (annual subscription) subscription?

◆ How to cancel your [gold key (annual plan)]

There is no need to submit a withdrawal request, and we do not provide a withdrawal button or a dedicated withdrawal form.

If you do not renew your membership (i.e., pay the annual membership fee) when your membership expires, your membership will be automatically terminated.

<Caution>

If you selected "credit card payment" when you joined or when you renewed your membership last year, "automatic renewal" will be applied.

Please be sure to check your current registration status (automatic renewal settings) on your My Page.

»Login here

* Please be sure to access the site using a web browser (Safari/Chrome) when completing the procedure.

*In-app browsers (Yahoo! JAPAN app/Google app) and the Samsung browser on Galaxy devices are not guaranteed to work.

*You cannot complete this procedure using the "back number app".

If you are unable to log in, please check the Help section here and then contact us.

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●[Automatic renewal: Do not renew] is displayed.
⇒Your membership will be terminated upon its expiration date.

● [Automatic Renewal: Continuing] is displayed.
- If you cancel your membership before the 20th of the month in which your membership expires
⇒Your membership will beautomatically terminated upon expiration of your membership period. *

● [Automatic Renewal: Continuing] is displayed.
- If you do not cancel your membership by the 20th of the month in which your membership expires
⇒Your membership will be renewed using your registered credit card after the 20th of the month in which your membership expires.

*Regarding automatic cancellation

On this site, even after your membership expires, you can continue your membership for one month, retaining your membership status (membership number, enrollment date, and renewal count).

This is a temporary relief period for members who wish to continue their membership, and several emails regarding renewal will be sent during this time.

This is an important email regarding your registration, and therefore individual unsubscribe requests are not possible. If you wish to unsubscribe, please disregard this email.

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◆Regarding your registered credit card information

You can check, change, or stop your card information on the page accessed from the "Check/Change/Stop Card Information" section within My Page.

The only card information that can be verified is the last three digits of the card number and the card's expiration date.

* Please be sure to access the site using a web browser (Safari/Chrome) when completing the procedure.

*In-app browsers (Yahoo! JAPAN app/Google app) and the Samsung browser on Galaxy devices are not guaranteed to work.

*You cannot complete this procedure using the "back number app".

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◆ How to stop automatic credit card renewal

You can suspend your membership until the 20th of the month in which your membership expires.
Example: For those whose membership expires at the end of January ⇒ You can cancel your membership until 23:59 on January 20th.

If you wish to cancel your membership, please remember to complete the cancellation process by the 20th of the month in which your membership expires.

<Caution>
If you do not cancel by the 20th, automatic renewal will be confirmed.

After the 20th of the expiration month, you will no longer be able to cancel the service through your My Page.

Once the renewal is complete and the expiration date is extended, you can stop automatic renewal.

Please note that we cannot cancel your subscription (i.e., issue a refund) regardless of whether you use the site or not.

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◆If you are being charged a monthly fee of 550 yen (tax included) or 670 yen (tax included)

You have registered for the Silver Key (monthly subscription) and not the Gold Key (annual subscription).

»How do I cancel my Silver Key (monthly subscription) subscription?

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★Request★
The reason given for "wanting to cancel membership before the membership expires" is "duplicate acquisition of a Plus member ID," but we cannot process or provide guidance on this matter at this service center.

- Unable to apply for tickets
- Unable to complete SMS verification for the app.
- Unable to receive electronic tickets

For inquiries regarding these matters, please contact Ticket Plaza Customer Support via the help link below.

»Contact us here

Other questions regarding "withdrawal from membership"

• Q.
  How do I cancel my Silver Key (monthly subscription) subscription?

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