We will be offering refunds for tickets to customers who were unable to attend due to the suspension of public transportation services caused by Typhoon No. 7.

Please note that refund procedures vary depending on the ticket vendor from which you purchased your tickets.

Tickets that have been torn (used) are not eligible for a refund.

＜＜ローソンチケットでご購入されたお客様＞＞　※FC先行・託児チケットも含む

For details on how to receive a refund, please check the announcements within the "Lawson Ticket Electronic Ticket" app.

• Lawson Ticket e-ticket app

https://l-tike.com/e-tike/navi/guide/download.html  

[Inquiries regarding refunds]

ローソンチケットインフォメーション・メールでのお問い合わせ

https://faq.l-tike.com/

<<Customers who purchased tickets through channels other than Lawson Ticket (Ticket Pia/eplus/JRE MALL Ticket)>>

Please see below for information on how to receive your refund.

■Customers who purchased tickets through Ticket Pia

Refunds will be processed through the "My Tickets" page on Ticket Pia.

Please return the electronic ticket you have already picked up at MOALA to "My Tickets" and proceed with the refund process.

https://t.pia.jp  

(1) Reopen MOALA from Ticket Pia's "My Tickets" or the receipt URL provided in the ticket collection confirmation email. Then, tap the return icon in the upper right corner of the screen, select the ticket for the performance you wish to refund, and press the "Return" button.

Once the return is complete, the ticket will appear in "My Tickets".

How to return tickets to "My Tickets" https://t.pia.jp/guide/quickticket.jsp#return　

(2) Select the returned ticket on Ticket Pia's "My Ticket" website and proceed with the refund process.

How to get a refund via "My Tickets": https://t.pia.jp/guide/refund.jsp　  

[Inquiries regarding refunds]

https://t.pia.jp/help/　

*Please enter your search query in the "Help Search" section of the help page.

■Customers who purchased through eplus

[Refund method]

For those receiving "Smart Tickets"

https://eplus.jp/sf/refund2/f-type　  

[Information and inquiries regarding refunds]

http://eplus.jp/refund2-toiawase/　  

■Customers who purchased tickets through JRE MALL Tickets

Please submit your refund request within the refund acceptance period via the inquiry form on your JRE MALL Ticket My Page.

https://event.jreast.co.jp  

Please fill in the following items when applying.

• Purchaser's name

• The number of tickets you wish to refund will be refunded to your registered credit card within 5 business days of your request.

<<For customers who have purchased shuttle bus tickets/park & bus ride tickets>>

For information on how to receive a refund, please check the URL below.

https://l-tike.com/st1/t2gazj10ujwq0atojkxw  

[Inquiries regarding refunds]

JTB Business Transform Co., Ltd.

092-751-9037

Opening hours: 10:00 AM - 5:00 PM (Closed on Saturdays, Sundays, and public holidays)