Regarding ticket refunds for "back number fan club tour 2020 one room party vol.5"
We would like to inform you about the refund process for customers who purchased tickets for the following performances of "back number fan club tour 2020 one room party vol.5".
March 13th (Fri), 14th (Sat) Zepp Osaka Bayside performance (Osaka Prefecture)
March 19th (Thu), 20th (Fri/Holiday) BLUE LIVE HIROSHIMA performance (Hiroshima Prefecture)
March 28th (Sat), 29th (Fri) SENDAI GIGS performance (Miyagi Prefecture)
April 3rd (Fri) and 4th (Sat) Zepp Fukuoka performance (Fukuoka Prefecture)
April 10th (Fri), 11th (Sat) Zepp Tokyo performance (Tokyo)
April 17th (Fri), 18th (Sat) KT Zepp Yokohama performance (Kanagawa Prefecture)
April 22nd (Wed) and 23rd (Thu): Zepp Nagoya performance (Aichi Prefecture)
Refund period
April 24, 2020 (Fri) - May 8, 2020 (Fri) 23:59
Refund Method
Tixplus will send an email to customers who purchased tickets regarding refund procedures.
Please note that refunds will be processed through eContext's "CASH POST" service.
The email will be sent to the PC email address used when purchasing tickets for the relevant performance (registered with your Plus member ID (formerly EMTG ID)). If you have not registered a PC email address, it will be sent to your mobile email address.
We plan to send out an email notification around 8:00 PM on Friday, April 24th, so please double-check your email address on your My Page.
If you need to change your email address, please do so through your My Page by April 21st (Tue) 23:59.
■My Page
▼Notes
- Emails may not be delivered if you have set up domain-specific email filtering.
Please configure your email settings in advance to allow emails from 【plusmember.jp】 and 【emtg.jp】 to be received.
For instructions on how to configure your settings, please contact your email provider.
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If you have not received an email, please contact us using the link below by 23:59 on Wednesday, April 29, 2020 (holiday).
[Inquiries regarding refunds due to performance cancellations]
Tixplus Customer Support
*We apologize for the inconvenience, but when you contact us, please specify "back number fan club tour 2020 one room party vol.5 refund" and include your phone number, name, and ID (email address), along with the fact that you did not receive an email.