We would like to inform you about the refund process for the second day of the Okinawa performance back number “NO MAGIC TOUR 2019” which was scheduled to be held on Saturday, September 21, 2019 at the Okinawa Convention Center Exhibition Hall.

Please note that refund methods vary depending on the purchase method and retailer.

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■ Customers who purchased tickets through the fan club pre-sale (paper tickets)

From 10:00 AM on Tuesday, October 15, 2019 to 11:59 PM on Thursday, October 31, 2019, you can receive a refund for your ticket price, various fees, and shipping costs at your nearest Lawson or Ministop store. Please bring your ticket and the refund voucher (required for the refund of various fees and shipping costs) that will be sent to you later by Lawson Ticket.

*A physical ticket is required to receive a refund. Please bring your ticket and refund voucher to the store to complete the procedure.

*If you have lost your ticket, you will not be eligible for a refund.

*Regarding refunds for various fees and shipping charges, Lawson Ticket will send you a refund voucher (for various fees and shipping charges) separately. Please follow the same refund procedure as for tickets.

*Refund vouchers are scheduled to be sent out around October 12th (Saturday).

*Refund vouchers will be sent to the address provided when the tickets were sent. If you have moved, please contact Lawson Ticket Customer Center.

*Tickets and refund vouchers will be collected at the register. If you receive a refund, you will not be able to keep your ticket or refund voucher.

*Refunds will not be accepted through any method other than those described above.

■Customers who purchased tickets through Lawson Ticket

(Including CD pre-sale, LEncore member pre-sale, pre-request pre-sale, E.CLUB pre-sale, PM Agency website pre-sale, general sale, etc.)

From 10:00 AM on Tuesday, October 15, 2019 to 11:59 PM on Thursday, October 31, 2019, you can receive a refund for your ticket price, various fees, and shipping fees (if applicable) at your nearest Lawson or Ministop store. Please bring your ticket, any fee vouchers, and the refund voucher (required for shipping fee refunds) that Lawson Ticket will send you at a later date.

*A physical ticket is required for a refund. Please bring your ticket, all applicable fee vouchers, and refund voucher to the store to complete the procedure.

*If you have lost your ticket, you will not be eligible for a refund.

*For those who received their tickets by mail, a refund voucher will be sent separately by Lawson Ticket. Please follow the same refund procedure as for the tickets.

*Refund vouchers are scheduled to be sent out around October 12th (Saturday).

*Refund vouchers will be sent to the address provided when the tickets were sent. If you have moved, please contact Lawson Ticket Customer Center.

*Tickets will be collected at the register. If you request a refund, you will not be able to keep your ticket.

*Refunds will not be accepted through any method other than those described above.

[Confirmation of refund method]

For information on how to get a refund at the store, please see https://l-tike.com/oc/lt/haraimodoshi/.

Please note that no refunds will be issued after 23:59 on Thursday, October 31, 2019.

Lawson Ticket Inquiries: 0570-000-777 (10:00-20:00)

ローチケ（カスタマーセンター） ＜yoyaku-no-info@ent.lawson.co.jp＞

[For customers holding electronic tickets for performances eligible for refunds at the following reception desks]

- Fastest one room member 1st pre-sale, one room member 2nd pre-sale, one room member final pre-sale

- 19th single "オールドファッション" enclosed application

Official ticket trading

You will receive an email from EMTG once the refund process has begun.

The email will be sent to the email address you used when purchasing tickets for the relevant performance (the one registered with your EMTG ID).

*If you have set up spam filters (such as domain-specific receiving), please configure your settings to allow emails from "emtg.jp".

If you have any questions regarding refunds for electronic tickets, please contact us at the address below.

EMTG Customer Support

For inquiries: https://emtg.jp/support/emtg/

When making an inquiry, please select "Ticket Purchase/Delivery" as the inquiry type and clearly state the required information.

■ Customers who purchased tickets through Ticket Pia

(Including uP!!! Live Pass)

[Refund Period] October 15, 2019 (Tue) - October 31, 2019 (Thu)

[When purchasing from Pia WEB]

Refunds will be processed by sending a "Postal Money Order" to the address registered with Ticket Pia.

Further details will be sent to the email address registered with Ticket Pia.

[For purchases made at Pia Spot or Seven-Eleven]

PM Agency will contact you at the phone number you registered at the time of purchase.

<Inquiries>

チケットぴあ　0570-02-9111（10:00～18:00）全日

チケットぴあ　メールセンター　0570-02-9596（10:00～18:00）全日

ピーエムエージェンシー　098-898-1331（10:00～18:00）平日

■Customers who purchased through eplus

[Refund Period] October 15, 2019 (Tue) - October 31, 2019 (Thu)

We will contact you regarding the refund method via the email address you registered with eplus.

<Inquiries>

e+（イープラス）0570-06-9911（10:00～18:00）全日

ピーエムエージェンシー　098-898-1331（10:00～18:00）平日

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