We are currently receiving the most inquiries.

Regarding the delivery time of your membership card and the period for contacting you if your card has not arrived

one room gold key membership card is a special key-shaped keychain with your initials handcrafted onto it.
Currently, due to production issues, there will be a delay before we can ship your order.

Delivery dates vary depending on your membership registration date, so please check the information below.
*Please check the date you received the "[one room] Membership Registration Complete Notification" email to determine your membership start date.

In the unlikely event that your order does not arrive by the scheduled delivery date, please contact us via the inquiry form within the designated period for reporting non-delivery, so that we can investigate the shipping status.

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■For those who joined by December 10, 2025

→The item has been shipped.

If you have not received your item, please contact us using the inquiry button below.

■For those who joined between December 11, 2025 and January 15, 2026

→ We plan to ship by the end of July 2026.

If you have not received your package, please contact us using the inquiry button below between August 1st and August 31st, 2026.

■For those who joined between January 16th and February 28th, 2026

→ We plan to ship by the end of August 2026.

If you have not received your package, please contact us using the inquiry button below between September 1st and September 31st, 2026.

■For those who joined in March 2026 or later (domestic and international)

→We will inform you of the shipping date and the period for contacting you in case of non-delivery at a later date.

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*Please note that the delivery date may change depending on the production status of your membership card.

We will update this page whenever any changes occur.

Also, if you move after becoming a member, please be sure to update your address on your [My Page].
Please note that, as a general rule, items that are not delivered due to incorrect registration information will not be resent.

We sincerely apologize for any inconvenience or trouble this may cause our customers.
We appreciate your understanding.

Other questions regarding "Frequently Asked Questions"

• Q.
  Can I change my registered country information?

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