We are currently receiving the most inquiries.

Regarding the delivery time of your membership card and the period for contacting you if your card has not arrived

one room gold key membership card is a special key-shaped keychain with your initials handcrafted onto it.
Currently, due to production issues, there will be a delay before we can ship your order.

Delivery dates vary depending on your membership registration date, so please check the information below.
*Please check the date you received the "[one room] Membership Registration Complete Notification" email to determine your membership start date.

In the unlikely event that your order does not arrive by the scheduled delivery date, please contact us via the inquiry form within the designated period for reporting non-delivery, so that we can investigate the shipping status.

-----------------------------------

■【日本にお住まいの方】2026年4月にご入会された方

→The item has been shipped.

If you have not received your item, please contact us using the inquiry button below.

■【日本にお住まいの方】2026年5月にご入会された方

→9月中のお届けを予定しております。

未着の場合は【2026年10月1日〜10月31日まで】に下記お問い合わせボタンよりご連絡ください。

■【日本国外にお住まいの方】2026年3月以降にご入会された方

■【日本にお住まいの方】2026年6月以降にご入会された方

→We will inform you of the shipping date and the period for contacting you in case of non-delivery at a later date.

-----------------------------------

*Please note that the delivery date may change depending on the production status of your membership card.

We will update this page whenever any changes occur.

Also, if you move after becoming a member, please be sure to update your address on your [My Page].
Please note that, as a general rule, items that are not delivered due to incorrect registration information will not be resent.

We sincerely apologize for any inconvenience or trouble this may cause our customers.
We appreciate your understanding.

Other questions regarding "Frequently Asked Questions"

• Q.
  Can I change my registered country information?

back