This is an announcement regarding ticket refunds for the currently running "back number fan club tour 2020 one room party vol.5".

Customers who have not received an email regarding refund procedures can check their information on their My Page starting today.

*This information is only available to those who have not yet completed the refund process as of 10:30 AM on May 1st (Friday).

■My Page

https://tixplus.jp/member/mypage/

*Please log in with the Plus member ID (formerly EMTG ID) you used to purchase the ticket. Please note that if you log in with an ID other than the one you used to purchase the ticket, we will not be able to verify your purchase.

We apologize for the inconvenience, but please check the information on your My Page and proceed with the necessary steps.

Refund period

April 24, 2020 (Fri) - May 8, 2020 (Fri) 23:59

■ FAQ about ticket refunds

https://help.tixplus.jp/other/2373/

[Contact information for refund inquiries]

Tixplus Customer Support

https://tixplus.jp/support/tixplus/

*We apologize for the inconvenience, but when making an inquiry,

Please specify "refund request for back number fan club tour 2020 one room party vol.5" in your message.

Please include your phone number, name, Plus member ID (or email address), and inquiry details.