2021.01.19

Refund information for back number fan club tour 2021 "one room party vol.6" Shibuya performance (February 4th & 5th) and Osaka performance (February 10th & 11th)

Due to the postponement of back number fan club tour 2021 "one room party vol.6" performances at LINE CUBE SHIBUYA in Tokyo and Festival Hall in Osaka, we will be offering refunds for tickets to those who are unfortunately unable to attend the rescheduled performances or who wish to receive a refund.

For those who currently hold tickets and will be able to attend the rescheduled performance, your current tickets will remain valid.

*Please note that due to the postponement of the above performance, the electronic ticket display date will also be postponed.


Furthermore, regarding the "FC Member Exclusive Cancellation Acceptance" for postponed performances, which recently closed for applications, all applications for the postponed performances will be invalidated. We appreciate your understanding.

We will be accepting ticket applications for the rescheduled performance at a later date, and details will be announced on our official website and other channels.


Refundable performances:

■ [Tokyo] LINE CUBE SHIBUYA

・February 4th (Thu) START 19:00

・Friday, February 5th START 16:00

・Friday, February 5th START 19:30


■ [Osaka] Festival Hall

・February 10th (Wednesday) START 19:00

・February 11th (Thursday/Holiday) START 16:00

・February 11th (Thursday/Holiday) START 19:30


Refund application period: January 19th (Tue) 18:00 to January 31st (Sun) 23:59, 2021

*System maintenance will be performed from 1:00 AM to 6:00 AM on Wednesday, January 20th. Thank you for your understanding.


If you wish to receive a refund, please apply via the URL below.

Refund request URL: https://tixplus.jp/ticket/order/login.php?tour=4813&precede=1


Please note the following when requesting a refund.

(1) Please be sure to log in with the Plus member ID (formerly EMTG ID) that you entered when purchasing tickets through the "FC Member Exclusive Reception" or "FC Member Exclusive Second Reception".

(2) Please ensure that the applicant who purchased the ticket is the one who completes the application process.

(3) Please make sure you select the correct performance for which you wish to receive a refund.

(4) If you do not have a ticket for the performance you wish to receive a refund for, no refund will be issued.


[Important Notes] *Please read carefully

●We will register your refund based on the phone number and email address registered with your ID, so please check your My Page in advance.

My Page https://tixplus.jp/member/mypage/

● Refunds will be processed around mid-February 2021, starting from mid-February 2021, using eContext's "CASH POST" refund management system, once we have confirmed that you hold a ticket for the performance for which a refund is being accepted. The refund will be sent to the account you specify.

●We will send you a refund notification email at a later date to the email address registered with your ID. If you have set up spam filters (such as domain-specific receiving), please configure your settings to allow emails from "plusmember.jp".


[Inquiries regarding refunds]

Tixplus Customer Support

https://tixplus.jp/support/tixplus/


*We apologize for the inconvenience, but when making an inquiry, please specify "back number fan club tour 2021 one room party vol.6 refund" and include your phone number, name, and ID (email address).